Refund policy

Returns & Refunds

Every item is carefully packaged and inspected before it leaves my studio.

Change of Mind

As each order is produced and packaged with care, I do not offer refunds or exchanges for change of mind, incorrect purchases, or if you simply decide you no longer want the item.

Please choose carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong item, please contact me within 7 days of delivery.

Email me with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and its packaging

If your item is confirmed to be damaged, faulty, or incorrect, I will happily arrange a replacement or refund where appropriate.

Fine Art Prints

Prints are made using archival-quality materials and are carefully inspected before shipping. Minor colour variations between your screen and the printed artwork are normal and are not considered faults.

Please handle prints carefully when removing them from their protective packaging, as damage caused after delivery cannot be refunded or replaced.

Greeting Cards & Stickers

Greeting cards and stickers are not eligible for return unless they arrive damaged, faulty, or you receive the wrong item.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees, you are entitled to the appropriate remedy under Australian law.

Contact

If you have any questions about your order, please get in touch via the contact form on my website or by email: contact@sashacameronart.com.au . I'll always do my best to help.

Not including as no originals 

Original Artwork

All original paintings are one-of-a-kind and are carefully photographed to represent colours as accurately as possible. Please note that colours may vary slightly between screens and real life.

For this reason, returns are not accepted for colour variations or change of mind.